The New York State Insurance Fund (NYSIF), the largest workers' compensation insurer in New York State and among the top 10 nationally, covers approximately 2 million workers and insures 200,000 employers.

Its digital ecosystem was fragmented across three disparate mobile applications, leading to significant user confusion and operational inefficiencies. This fragmentation hindered user access to essential services and increased support burdens. The project's core objective was to consolidate these applications into a single, cohesive mobile experience, simplifying user workflows, enhancing accessibility, and modernizing the design, all while adhering to government compliance standards.

I drove the entire redesign, spearheading the consolidation of three mobile apps into a unified platform. My responsibilities included redesigning the user interface, architecting seamless user flows, and establishing a scalable design system. A key focus was to minimize user friction and ensure accessibility, thereby improving the overall functionality and clarity of the NYSIF mobile experience.